Frequently asked questions

IOS Apps FAQs

How do I login to my account?


If you downloaded the application on your phone or your tablet. You can just tap on the app and you will go directly to the landing page after a short introduction fun video. You do not need to create an account or enter your name or details. We made it easy and fun. The app will remember which letters and puzzles your child completed by displaying pearls under the letter. However, you can child can always come back to those games again.




Is my device supported?


You can download the application on any devices that supports Anroid or IOS applications. It can be dowloaded to tablets, and Ipads. It is not available for desktop comptuers but we hope to create a free version for the computer to help nurseries and primary school teachers to use it for children in schools. Let us know if you are interested in a desktop version. Thank you.




Is this age appropriate for my child?


This application can be used for pre-schoolers and older children as a fun, engaging and interactive way to learn the Arabic Alphabet. It is full of colourful, lovely animals and animations that are desinged to capture the child's attention. It is safe for children as young as three yearsold. We just recommend that you do not exceed the screen time that you set for your child.




How much does it cost? Will I lifetime access?


This application is a once-only investment in your child's education and learing. You will only pay once. As a parent, I know how important it is to save and not worry about subscriptions. This app is a once-only payment of 10.99 pounds. You will have lifetime access. We will continue to improve it, introduce the 'short,vowels', and create new themes and this will be at no extra cost to you.




I purchased the upgraded version yesterday and it's locked again today


Did you buy the full (unlocked) version or the version unlocked with in-app purchase? If this was a free app unlocked with an in-app purchase, it should be possible to restore it. You can try going to the Parents’ section (or Settings) in the app and tapping on the Restore button. If you have purchased the fully unlocked (school) version, it might be possible that you still run the free version (as they have similar icons).




I would like to get a refund (for an accidental purchase, etc.)


We would love to be able to directly process a refund for you; however, we have no control over the store and no access to customers' data or payment information. We recommend contacting iTunes Customer Support to ask for a refund: https://support.apple.com/contact




Black screen after running an app


If the app does not start at all or displays a black screen, it can happen because of an issue with the storage space on your device. Please try freeing some space and reinstalling the app.





Android Apps FAQs

Can I download the app on another device for free?


Yes. You can download it again for free on Google Play Store or Amazon App Store if you use the same user account.




App freezing or crashing


Restarting your device (completely switch off and then back on) usually helps.




Still have only the free version instead of the full version after purchasing


It might be possible that you are trying to run the free version instead of the full version. Please try to delete the free version and find the full version. If it is not installed, you can download it and install it again from the Store with no charges (as you already paid for it)




I would like to get a refund for an app purchased on Google Play (accidental purchase etc.)


Please let us know your order number or your account name (e-mail) and we will try to help you.